| General Information |
|
1. How do I download and install Microhill software?
2. Is trial free? 3. Is there a monthly fee charged for using Microhill software? 4. How can I purchase? 5. Who can I contact if I have a question that is not on this list? 6. What's the PIN number of my Blackberry? What is the activation code? 7. What's the alx and cod file? 8. What's Blackberry System Software Version? Where can I get the latest system software? 9. How to upgrade Microhill software? Is upgrade free? 10. What is OTA? 11. How comes I got "No additional applications designed for your handheld were found." when I install the application? 12. How comes I got "Could not open Tunnel" error when I run the application? 13. What's the PIN number of my Windows Mobile device? 14. How to install the application(s) to Windows Mobile device? | ||
|
1. How do I download and install Microhill software?
The simplest way is to install over-the-air or you may choose to use your Desktop Manager (instructions below). First, you download the software from here. Installation is easy:
Back to index 2. Is the trial free? Absolutely free. Just download and try yourself. You'll love it. Back to index 3. Is there a monthly fee charged for using Microhill software? No. And there is no wireless access fee either, because these applications do not generate wireless traffic. They work even without wireless network. Back to index 4. How can I purchase? Go to our products area and buy there. Make sure you provide us with your email address and Blackberry PIN number. We will send you the activation code usually in 2 business days. Back to index 5. Who can I contact if I have a question that is not on this list? Please feel free to contact us at any time with questions you may have regarding Mobile Checkbook software or Mobatech. We value the feedback we receive from all of our customers and will do our best to answer any questions you might have as quickly and thoroughly as possible. Back to index 6. What's the PIN number of my Blackberry? What is the activation code? PIN is needed to generate the activation code. Each Blackberry has a unique ID, called PIN. This is NOT your 4-digit PIN for your SIM card, but rather a 8 character (0..9, A..F) long value that is used to identify your device against the BES (Blackberry Enterprise Server). For instance, '23A09C81' is a PIN. We use the PIN to create your activation codes for you, so you will need to enter the PIN (again, the Blackberry PIN but not the SIM card PIN) when you are placing an order for one of our products. If you do not know your PIN, you can find it on your Blackberry by selecting the Options (or Settings) icon, then selecting Status. It is also displayed in the BlackBerry Desktop Redirector and in the BlackBerry Desktop Manager. For your convenience, it is also displayed in all our applications (trial version, right above the Register button). Please distinguish "B" from "8", "b" from "6" and "D" from "0"(zero) when you tell us the PIN. Activation code is to unlock the application's trial time limitation. To register with the code, on the application's main screen, input the 8-digit or 5-digit activation code you received. After you type in the activation code, roll down the trackwheel and highlight the button Register (but do NOT click the trackwheel). And then click the <Enter> key on the keyboard. Back to index 7. What's the alx and cod file? Every application comes with a .alx and a .cod file in the setup package which are required when you install the application to your blackberry. They must be located in a same folder. To install the application to your Blackberry using these two files, run your Blackberry Desktop Manager -> Application Loader -> Add, you will get a "Open" dialog, Go to the folder where you put your .alx and .cod files (you can change folder by the dropdown list in the top area), and select the alx file and click the button "Open". (don't type in the file name, but select the existing one). When you go back to the Application Loader, make sure the application you just added is selected, then click button "Next" and follow the instruction there-after. Back to index 8. What's Blackberry System Software Version? Where can I get the latest system software? If you go to BB Desktop Manager -> Help -> About -> Handheld (or Device) Software tab, you will find the Destop Manager version. On your handheld, if you go to Options (Settings)-> About, you will find your BB device's software version. Please note that Handheld Software should be the same (or at least similar) to the version of BB Desktop Manager. If they don't match, an error of "File Missing" or "J:0x0000000A" may occur whenever you try to install an application. Our applications are fully tested on version 4.0 or greater. If you would like to upgrade your blackberry's system software, you can download from your carrier's web site. Back to index 9. How to upgrade Microhill software? Is upgrade free? Upgrade is absolutely free. Just follow the following instructions. The simplest way is to install over-the-air or you may choose to use your Desktop Manager. Step 1. Remove the old version from your handheld. Go to the handheld's top window->Options(or Settings)->Applications [the actual path may VARY depending on Blackberry model and s/w you have], and you will see a list of softwares that are on your device. Select the application you want to delete. Click the trackwheel and select "Delete". Step 2. Remove the old version from your Desktop Manager. Connect your device to PC, and run Desktop Manager->Application Loader, then Highlight the application you want to delete. Then click the button "Delete". Step 3. Install the newer version. (Save and unzip/uncompress the setup package to your local drive. And launch the Desktop Manager and install in a normal way). You do NOT need the activation code if you have a registered copy on the device before. Back to index 10. What is OTA? OTA stands for Over-The-Air. It allows you to install or upgrade the applications directly to your device over the wireless network. Our products fully support OTA setup and upgrade. Just open your BlackBerry's Internet Browser and visit our product page at http://www.microhill.com/index-products.asp and then click the link Over-the-Air of a particular product. Trial and upgrade is FREE. Back to index 11. How comes I got "No additional applications designed for your handheld were found." when I install the application? You may get this error message when you install any Blackberry application using the Desktop Manager. This is because you have installed a wrong copy of Desktop Manager. There is no generic Desktop Manager, which means you have to install a specific one for your device. For example, if you have a Blackberry Model 7100, you have to install Desktop Manager for 7100 which has the correct O/S for your blackberry. Refer to here for more detail. You may need to install the correct Desktop Manager. However, the easiest way to install any product of ours is to install "over the air" (if you have internet access on your Blackberry), which does NOT require Desktop Manager. For more information on install over-the-air, click here . Back to index 12. How comes I got "Could not open Tunnel" error when I run the application? The application requires internet connection to update information, and the connection is not available though on your device. a. If you're connected via WAP: You must specify the WAP settings correctly for the application. Refer to How to set WAP b. If you're connected via BES: Mobile Data Service must be enabled on the BES. If your BES fulfills these requirements, the issue may be that you do not have an appropriate IPPP service book entry synchronized to your handheld. The current list of service book entries can be viewed within Options. You may need to consult your system administrator for help in synchronizing an appropriate service book entry. Back to index 13. What's the PIN number of my Windows Mobile device? PIN is needed to generate the activation code. Our products will generate a unique ID for each Windows Mobile device, called PIN. This is NOT your 4-digit PIN for your SIM card, but rather a 8 character (0..9, A..F) long value that is used to identify your device. It is used to issue the activation (unlock) code. You can find it by invoking the menu "About" within the application. Please distinguish "B" from "8", "b" from "6" and "D" from "0"(zero) when you tell us the PIN. 14. How to install the application(s) to Windows Mobile device? Please refer to here |
